A compliance cost, turned into evidence
Straight Talking is the patient-reported spine for a whole clinical journey: one capture surface from first contact to outcome, with the mandated instruments layered on top.
Feedback collected once, at the end, from the few who reply.
Most providers collect patient feedback at one point, usually by email, from a small share of patients. It satisfies a reporting requirement and tells the organisation almost nothing it can act on, or negotiate with.
Straight Talking treats the patient’s voice as a continuous record across the journey. Capture rate comes first; validated instruments sit on the same spine; experience and outcome live on one record.
Why it matters now.
Publication duties
Patient-reported measures are part of what independent providers must publish.
Participation is public
Capture rate itself becomes a published metric.
Contractual PROMs
The same expectation applies to NHS-funded activity in independent settings.
Insurer negotiation
Value-based arguments need outcome evidence that belongs to the provider.
Built, demonstrable, and onboarding.
The platform is a working product with a connected loop: submissions from the patient app appear live in the provider dashboard. We are running structured demonstrations with provider groups and onboarding the first cohort now.
Report to PHIN or hold PROMs contracts?
Join the first cohort and help shape what comes next.